September 15, 2015
We live in a world of claims, counterclaims and hyperbole. It seems that the spin masters are always hard at work, trying to manipulate public opinion or attitudes. This phenomenon is most obviously at work in the political realm, where candidates and policy ideas are routinely praised as groundbreaking and simultaneously derided as the worst idea in the history of the republic.
Same goes for business; in these days of disruption, large armies of public relations specialists work tirelessly to convince us that the globe may or may not be warming, that coal is really clean or really dirty, or that everyone needs a certain type of smartwatch. These assertions are usually backed up with very carefully selected facts that seldom contain the whole picture.
That is why it is so refreshing to see some recent facts – no spin! – shared by our friends at NextRadio, the mobile phone app that enhances smartphones by activating the onboard FM tuner chip and provides two way interactions.
While the story of radio’s performance in times of emergencies or natural disasters has been told often by many of us, the new technology champions have dismissed or minimized the important role of broadcasters, and claim that mass text messages or cell phone alerts can perform the same service. Wireless carriers claim that there is no need to activate the chip and there is little consumer appetite for it. While it may sound convincing in a sound bite, those who have had firsthand experience know that once the power grid is interrupted, both voice and data communication to your phone becomes unstable or outright unavailable, sometimes for days. Whether it’s downed trees, rising flood waters, or tornado or hurricane aftermath, high tech solutions are simply not reliable.
The recent data from NextRadio allows us to examine specific behavior by real users and move beyond generalities and anecdotes. Real people, real data; not just estimates. In July in Brainerd, Minnesota, a straight-line windstorm caused an average 260% increase in listeners to 12 area radio stations and a 615% increase in listening sessions tracked by the NextRadio app. In Northern Illinois in April, NextRadio tracked a 54% increase in listeners to 67 area radio stations. When tornadoes and flash flooding hit Oklahoma City in May, a 146% increase in listeners to 46 area radio stations translated to a 254% increase in listening sessions. Real people, a lot of them, turned to radio for information and instructions.
This is a case where the facts provide clarity and insight. They demonstrate the necessity for broadcast services and information during times of emergency. For those of us in radio who have worked and lived through a crisis, whether it was a huge event like Katrina or Sandy or a more localized challenge, we have experienced firsthand the needs and gratitude of listeners in our communities when we respond with live, local and life-saving information. We have always taken this part of our public service obligation seriously and we are proud to do our best when times are trying.
Now the data confirms that experience.
July 31, 2015
This week saw headlines in all of the trade press about AT&T’s decision to add the FM tuner to its spec list for future smart phones on its network. This is great news and a big win for Jeff Smulyan and the NextRadio staff who have worked so hard for so long to build a consensus and gain backing from the NAB and the RAB. Jeff is a very effective advocate and has led this initiative from the very outset.
But after reading all the congratulatory press, it is reasonable to ask, “Why is this such a big deal?”
AT&T’s decision to activate the tuner chip in their phones in 2016 is important because it builds on the success that NextRadio had with the Sprint deal of 2013. This means significantly more users will be able to use their Android smart phones as portable receivers without depleting either their data plan or their battery life, both of which are important variables in consumers’ phone usage, especially for younger users. For our local stations to maintain their vitality, we need to be available to younger listeners however they want to consume our product.
This leads us to a more essential challenge that may not be apparent to those targeting older listeners. You may (and I certainly) remember the popularity of transistor radios during the zenith of radio’s “portable era” in the 60s and 70s, and the success of the Walkman in the 80s. But there are now two full generations whose radio experience has largely been confined to in-car listening. For them, portable listening has been iPods and iTunes, and now Pandora, Spotify or other services like them. These audio consumers often don’t know that there is a tuner in their smartphone, or that their favorite station has a mobile app for easy, portable listening. You may think that I exaggerate the situation, but it became clear in the research that the NAB commissioned for the NextRadio app.
In addition to that challenge, radio needs to address the two-way functionality of our medium. Younger listeners expect to be involved with their media choices and NextRadio is a first step in this direction. It gives listeners a channel to feed back to both the station and our advertisers and interact with program content and sponsored ads. It is a richer, two-way interactivity that will take us some time to grow to scale, but holds the promise of increased engagement and time spent listening. This functionality will be especially valuable in the digital dashboard as our in-car landscape opens up to other online providers.
Certainly none of these features will be compelling enough on their own; they have to be used innovatively by a creative, locally-based, community-aware and personality staffed radio station. If the product is not competitive with other non-broadcast services, or if it is not innovating and responding to its listeners on a consistent basis and on all platforms, broadcast, digital, social and personal, stations will find success very hard to achieve.
Let me be clear: The FM tuner in AT&T phones is another step forward and a significant one. But it is not the goal line in this game. Our industry still needs to convince the remaining wireless providers to get on the bandwagon, and the Apple folks in Cupertino that they were on the right track back when they activated the tuner in the iPod. They need to hear from their customers loud and clear that they do not want to have to worry about their data plans in order to listen to the radio. We also need to communicate with a unified voice to the auto technologists in Detroit that broadcast radio not only has a significant emergency utility, but has also been their customers’ best friend while driving. Radio does not deserve to be lumped into a secondary menu option in the digital dashboard.
There may also be innovations and improvements that have not yet come to market, and I will always be open to new technology to extend our brands. But we cannot afford to be either timid or divided as we make our case to others in the listening ecosystem. I do not believe that streaming will overtake the reach of the FM broadcast, nor will it ever be as reliable and effective in emergency or crisis situations. But personal, portable audio is here to stay. It is up to us individually and collectively to make it an effective part of our business. This is a big deal.